Contact-a-Ticket-Associate

Pocono FAQs

14 Most Common Questions

Q: What are the best directions to Pocono Raceway?
A:
Pocono Raceway is located 3 miles off Interstate 80 Exit #284.  From Exit #284, you just need to follow 115 South.  For those with a GPS enabled device, our best recommendation is simply typing “Pocono Raceway” into Google Maps or click here for more direction options.

Q: How can I learn more about your ticket options?
A: Tickets are available for purchase online via poconoraceway.com, by calling 1-800-RACEWAY (1-800-722-3929), or in person by visiting the Pocono Raceway Ticket office. All fans, regardless of age, must have a ticket for Sunday admission. Select tickets are 50% off for Kids 12 and under. Kids 12 and under are FREE on Friday and Saturday (based on individual event schedule). Pocono Raceway is the official retailer of Pocono Raceway tickets. Yes, it’s a modern world and as with other events,tickets may be found on secondary marketplaces, but we cannot guarantee the authenticity of tickets purchased from sources other than Pocono Raceway. So, buy straight from us, and rest assured. For your convenience, tickets may be mailed out in advance, picked up at Will Call, or to maximize savings and convenience you may select our  Print-At-Home option.

Q: Is Pocono Raceway ADA friendly?
A: Pocono Raceway welcomes all fans to “The Tricky Triangle.” For a complete listing of our ADA services please click here or call 1-800-RACEWAY (1-800-722-3929).

Q: Which seats have the best views?
A: Pocono Raceway boasts the longest frontstretch in Motorsports.  The iconic Grandstand runs parallel to the frontstretch and provides a variety of views of the racing action as well as onto Pit Road.  Ultimately, personal preference determines the “best” view – some fans prefer seeing the action coming out of Turn 3, others prefer seeing the cars at max speed as they head into Turn 1 , while others prefer being as close to the Start/Finish Line as possible. One thing to keep in mind – especially if you are a new fan – unlike other events, most veteran fans prefer to sit as high as possible. Feel free to give us a call at 1-800-RACEWAY, and we’ll walk you through all your options to help you decide exactly where you want to sit.

Q:Is Pocono Raceway kid and family-friendly?
A:
As a parent, you may be familiar with Mack, Lightening McQueen, Rusty, Dusty and Turbo. Well, here at Pocono Raceway, we have our very own kid-friendly mascot, “Tricky”. “Tricky” even has his own “Kit Kamp” – a great little play area located right behind the Grandstand.  We also have an interactive “Kids Zone” that is packed with exciting displays, inflatables and other activities.  Plus, Kid’s 12 and under are FREE on Friday’s and Saturday, and select Sunday tickets are 50% off for Kid’s 12 and under. Also, be sure to ask about our “Family Section” in the grandstand which is alcohol free. For your convenience, we also have changing tables located throughout our famous “Long John”. Finally, be sure to ask about our FREE Child ID Wristbands.  Believe it or not, sometimes adults tend to stray off. Having one of our ID Wristbands helps “Tricky” find you, and  reconnect you with your child. Our Boss’s twin daughters make sure that kids are well represented and cared for at Pocono Raceway.

Q: How do I get close to the cars and drivers?
A: Probably one of the most popular questions we get is, “How do I get close to the cars and drivers?”  Simply put, a Pit/Paddock pass is your best bet. We can never make any guarantees about autographs or pictures, but we can promise you that a Pit / Paddock pass will get you as close as possible to the cars and drivers. Certain age and time restrictions may apply, so feel free to give us a call, and we can explain it all to you.

Q: Can I camp at Pocono Raceway?
A: Can you camp? Some fans may go so far as to say that you have not experienced Pocono Raceway until you have camped at Pocono Raceway. We have plenty of options for both RV and Tent Camping. Plus, we provide a full slate of evening entertainment that is accessible to all our camping guests.  Click Here for more complete information on Camping. Or, just call 1-800-RACEWAY (1-800-722-3929) and let one of our specialists help you out.

Q: Can I buy a gift certificate for someone?
A:
Yes, Pocono Raceway has Gift Cards available in denominations of $25, $50, or $100.  These may be purchased online or over the phone. Currently, they may be redeemed for Pocono Raceway tickets over the phone or in person at the Pocono Raceway Ticket Office. Very soon, you will also have the ability to redeem these online as well. We can’t make any promises right now, but we are optimistic that you will also be able to use your Gift Card at select Pocono Raceway souvenir stands and concession outlets.

Q: I hear people talk about “Credentials”.  What does that mean?
A: Credentials are not available for purchase by the public.  Credentials are issued by Pocono Raceway, or sanctioning bodies.  This includes NASCAR “Hot” or “Cold” passes. The Pocono Raceway credential office is located in the Main Office complex on Long Pond Road. Pocono Raceway credentials may be picked up Thursday – Sunday of race weeks. NASCAR and ARCA credentials offices are located on Long Pond Road adjacent to the Main Office complex. The NASCAR credential office is available Friday – Sunday, and the ARCA office is available Thursday – Saturday.

Q: Is there any way I can get a tour of Pocono Raceway?
A: Yes, in fact FREE tours are available from Mid April through late October with the exception of race weeks.  Tours are generally available 6 days a week between the hours of 10 am and 3:30 pm.  Please call our Fan Store at 570-643-0273 or click here for more info.

Q: Somebody told me I can bring my own cooler, is that true? And, what about pets?
A: Yes, it’s true.  You are welcome to bring your own 12 x 12 cooler with you to Pocono Raceway. Please note, however, that no glass containers are allowed, and all coolers will be searched prior to gate admission. Coolers are permitted in our Grandstand, but not in any of our clubs or boxes.  Pets are allowed for our RV Camping customers. However, with the exception of service animals, pets are not permitted in other locations. Please call 1-800-RACEWAY (1-800-722-3929) to learn more about our pet policy.

Q: Does Pocono Raceway ever offer any special deals?
A: Yes, throughout the year Pocono Raceway does promote special deals and offers. The best way to learn about these offers is to visit poconoraceway.com and sign-up.  You can also learn of our deals by following us on Twitter @poconoraceway, or on Facebook (link to www.facebook.com/poconoraceway).  We do have a standing special for our active military, so please feel free to call 1-800-RACEWAY (1-800-722-3929) to learn more.  And, if you are active military, “THANK YOU FOR SERVING OUR COUNTRY AND FOR KEEPING US SAFE!”

Q: What’s traffic like on Race day?
A: Not unlike other major sporting events or concerts, we host a large number of people who for the most part plan to arrive and leave at about the same time. We actively work with local and state agencies to coordinate a safe and efficient traffic plan. Our best recommendation is always plan to arrive early – there is tons to do at the Tricky Triangle, so plan to arrive early and enjoy the entire day.

Q: What’s the difference between NASCAR and INDYCAR?
A: Probably the biggest difference is what the two types of cars actually look like. NASCAR is stock car racing while INDYCAR is open-wheel racing.  If it’s got wheels and goes fast, we love it. So, we are not going to get into the details of the differences between the two in this simple FAQ.  Still, feel free to give us a call, or just do some browsing on the internet. A simple Google search, or YouTube search will probably give you all the info you need. Plus, we’re willing to bet that if you are like us, you’ll agree – if it’s got wheels and goes fast, it is fun.

Q: How can I update my account information?
A: One way is to utilize the “Account Manager” (link to Account Manager) that is available through poconoraceway.com. Otherwise, feel free to give us call at 1-800-RACEWAY (1-800-722-3929) or email pirtix@poconoraceway.com.  Some things we can take care of right over the phone, or email.  But, for security and administrative purposes some things may require to mail or fax a signed letter.

No answer to your questions here!?!? Go ahead email us at poconoposse@poconoraceway.com and we’ll get you an answer within 24-48 hours!