7/16/2020 Update
The deadline to submit a request for a refund or account credit was 7/15/2020. As of today, if you did not submit a request for a refund our account credit you will be automatically refunded the face value amount of your tickets. Please allow 2-3 weeks for this refund to be fully processed. If you have any questions please contact our ticket office at 1-800-722-3929 during normal business hours, Monday- Friday 9am-5pm, or by E-Mail tickets@poconoraceway.com
With no spectators, what is being offered to 2020 Pocono Raceway ticket account holders?
A refund or account credit for the face value on 2020 tickets, in accordance with the Worry-Free Weather Guarantee ticket policy. 7/16/2020 Update: Note the deadline to complete this process was 7/15/2020. If you did not submit a request you will be automatically refunded for the face value of your tickets purchased.
Fees are not included as part of the refund or account credit process. Only the face value of your ticket will apply, in accordance with the Worry-Free Weather Guarantee ticket policies. These fees are applied during the original purchase of tickets through our system and are not eligible for reimbursement.
Which tickets do refunds or account credits apply to for 2020 Pocono Raceway ticket account holders?
- Sunday Tickets:
- Includes: 100 Level Grandstand, 200 Level Grandstand, 300 Level Grandstand, Terrace Club, Victory Circle Club and Club Pocono Tickets
- Saturday Tickets
- Includes: 100 Level Grandstand, 200 Level Grandstand, 300 Level Grandstand, Terrace Club, Victory Circle Club and Club Pocono Tickets
- Camping Tickets
- Includes: Campsites and Additional Guest Pass Tickets
- Sky Box Tickets
- Friday Tickets
- Includes: 100, 200 and 300 Level Grandstand Tickets
- Thursday Tickets
- Includes: 100, 200 and 300 Level Grandstand Tickets
- Pre-Race Pit/Paddock Pass Tickets
If I choose either the refund or account credit option, will it affect my 2021 NASAR ticket renewal status?
No. This will not impact your 2021 NASCAR ticket renewal status.
How long will a refund or account credit for the face value of my 2020 tickets take?
Refunds/account credits should take no longer than three business days to be processed within Pocono Raceway’s system. It may take an additional seven-to-10 business days to be delivered to credit cards statements or to appear on your ticket account.
If I choose a refund for the face value of my 2020 tickets, where will that be applied?
Refunds will be issued back to the credit card the Pocono Raceway Ticket Office currently has on file. If another method of payment was used for purchase, a refund check will be issued and mailed.
What if I need to update my credit card on file?
Please email tickets@poconoraceway.com. A Pocono Raceway representative will contact you within three business days.
If I choose account credit for the face value of my 2020 tickets, where will that be applied?
Account credits will be applied to your ticket account balance directly for the face value of your tickets.
Does an account credit expire?
No. The balance will remain in your account until you choose to use it.
I bought tickets through a second/third party source, am I still able to get a refund from Pocono Raceway?
No. The refund for the face value of tickets only applies to those with a 2020 Pocono Raceway ticket account. Please contact the second/third party ticket vendor, where you purchased your tickets, directly as to their specific refund policies.
Are ticket refunds being offered for comped tickets, hospitality tickets or tickets with a face value less than zero dollars?
No. If you feel you should receive a refund, please email tickets@poconoraceway.com and attach an image of your tickets/passes. A Pocono Raceway representative will contact you within three business days to review your request.
When will renewals for 2021 NASCAR tickets be available?
We will provide more information to ticket account holders after the refund process is complete. The exact date is unknown, but we anticipate the refund process to be completed later this summer.
How does the refund or account credit process apply to those who used a Pocono Raceway Gift Card towards the purchase of 2020 Pocono Raceway event tickets?
Pocono Raceway will reissue a gift card, for the face value amount of the tickets purchased, to ticket account holders who used a Pocono Raceway Gift Card towards the purchase of their tickets. For example, if a ticket account holder purchased two tickets at a $45 face value, they will be issued a Pocono Raceway Gift Card in the amount of $90. Pocono Raceway Gift Cards do not expire and can be used towards the purchase of future Pocono Raceway event tickets and merchandise.
How does this refund or account credit process apply to Pocono Raceway Gift Cards which has not been used or has a remaining balance on them?
No further action is required by a ticket account holder with an unused Pocono Raceway Gift Card or one that has a remaining balance on it.Pocono Raceway Gift Cards do not expire, and can be used for future Pocono Raceway event tickets and merchandise.
How does this refund or account credit apply to vouchers provided through the purchase of NASCAR Heat, the game?
Pocono Raceway is working with 704 games. Pocono Raceway representatives will be contacting ticket account holders who used their NASCAR Heat voucher towards the purchase of 2020 Pocono Raceway tickets soon.
Are fees included as part of the refund or account credit for the face value of my tickets?
No. Fees are not included as part of the refund or account credit process. Only the face value of your ticket will apply, in accordance with the Worry-Free Weather Guarantee ticket policies. These fees are applied during the original purchase of tickets through our system and are not eligible for reimbursement.
What if I have additional questions?
Please email tickets@poconoraceway.com. A Pocono Raceway representative will contact you within three business days to review your request.
