We heard you loud and clear, race fans!
Following a tough year with three Sunday rain outs, we are proud to introduce our weather guarantee program. We will not literally cover you costs* if one of our future Sunday NASCAR or INDYCAR races are postponed due to inclement weather.
The Worry-Free Weather Guarantee ensures fans that purchased Sunday tickets directly from Pocono Raceway in advance will be reimbursed the face value if weather postpones the race and they are unable to make the re-scheduled event. Additionally, Pit/Paddock Passes will also be eligible for reimbursement if it coincides with the purchase of Sunday Grandstand ticket.
Additional information regarding our weather guarantee program is detailed below. If you have any questions, which may not have been answered below, please email email@example.com or call us at 1-800-722-3929.
Worry-Free Weather Guarantee Information
Q: What is The Worry-Free Weather Guarantee?
A: If you purchase a grandstand, club or suite ticket in advance directly from Pocono Raceway for any of our three Sunday races and it gets postponed because of weather and you cannot make the rescheduled event, you will be reimbursed the face value of your ticket.
Q: How much will this cost me?
A: Nothing, it is free to those who purchase in advance directly from Pocono Raceway. We are offering this guarantee to our fans as a courtesy and a thank you!
Q: What do you recommend fans do?
A: Buy your tickets and Pit/Paddock Passes in advance directly from Pocono Raceway. Make sure your account information is accurate. We always like to recommend selecting print at home or mobile delivery of tickets, too. Go Green, It’s Not That Tricky!
Q: Do I have to purchase my tickets in advance?
A: Yes, you need to purchase your tickets in advance directly from Pocono Raceway. Tickets purchased in person at any Pocono Raceway ticket office or over the phone need to be made by 6 p.m. Eastern time the Wednesday of race week. In 2017 that will be June 7, July 26 and August 16. Fans can order tickets online at poconoraceway.com until Saturday at midnight of race week. All ticket orders must be submitted online by June 10, July 29 and August 19.
Q: Are Pit/Paddock Passes included in this Guarantee?
A: Yes. If you have purchased a Sunday ticket in advance from your account and have purchased a Pit/Paddock pass and if the race is postponed and you cannot attend the make-up date, you will be reimbursed. To have your Pit/Paddock Pass reimbursed, you must have a Sunday grandstand ticket in your account. One Pit/Paddock Pass per one purchased ticket will be reimbursed. More information about pit/paddock passes for our guests who camp can be found below.
Q: Why did you institute the Worry-Free Weather Guarantee?
A: Because of our fans. We know what a commitment it is to attend a race. The money, the travel, taking time off from work and the logistics involved. To offer this guarantee is the least we can do for our great fans.
Q: To which races does this apply?
A: Sunday Monster Energy NASCAR Cup Series and Sunday Verizon IndyCar Series races.
Q: How will I receive my money?
A: A check will be automatically sent to the address in your Pocono Raceway account within 4-8 weeks of the events conclusion.
Q: What do I need to do to participate in the Worry-Free Weather Guarantee?
A: Buy your tickets in advance directly from Pocono Raceway and make sure your information in your Pocono Raceway account is current. That’s it. No more work needed, no extra steps, no extra charges. You can access your account by clicking here.
Q: What will my reimbursement check be for and when will I receive it?
A: The face value listed on your ticket will be reimbursed and you will receive the check about 4-8 weeks of the events conclusion. Fees and services charges will not be reimbursed.
Q: Is anyone else doing this for their fans?
A: Not that we are aware of. This new innovative policy is all about our fans and offering them the Worry-Free Weather Guarantee.
Q: What about support series races?
A: The Worry-Free Weather Guarantee is for 2017 Monster Energy NASCAR Cup Series and Verizon IndyCar Series races only that are postponed because of weather.
Q: I paid by credit card, how will I get my refund?
A: All refunds will be issued via check and mailed to the address on your Pocono Raceway account.
Q: Is this the same as ticket insurance?
A: No. This is a Worry-Free Weather Guarantee. No fees, no charges and no additional work needed on your end. It’s all on us!
Q: How often are Pocono Raceway Sunday events postponed due to inclement weather?
A: Postponements are rare at Pocono Raceway. In 101 NASCAR and INDYCAR races, just six races have been postponed because of weather.
Q: Does this cover other purchases like the Tricky Triangle Club or other add-on options?
A: It does not. The Worry-Free Weather Guarantee is for grandstand, club or suite ticket holders for Sunday Monster Energy NASCAR Cup Series or Verizon IndyCar Series races that are postponed because of weather. Pit/Paddock Passes purchased with a Sunday grandstand seat are covered under this program.
Q: I am a camper, does this apply to me?
A: Thank you for being among our large and loyal group of campers. If you purchased a Sunday grandstand ticket and the race is postponed and you are unable to make the rescheduled date, the face value of your Sunday grandstand ticket will be reimbursed. If you purchased additional Pit/Paddock Passes above the two that are included with the advance purchase of your camping spot, those Pit/Paddock Passes will be reimbursed if you also have a Sunday grandstand ticket. One Pit/Paddock Pass per one purchased ticket will be reimbursed. Unfortunately, we are not in a position to reimburse you for your spot or guest passes. We appreciate your business and hope you continue to enjoy the Bark Park, Infield Block Party and Saturday Fireworks Spectacular!